LearnShare Features and Functions
The LearnShare learning management system (LMS) comes with many features and functions. Sometimes navigating and understanding all of the functionality that is available can be overwhelming, even to seasoned users. This directory, which is not comprehensive, aims to provide a high-level and detailed list of many of the functions that can be utilized through the LMS. While many of these functions come standard, some are opt-in only. If you have questions about any of these functions or if you would like to inquire about opting in to specific features, please contact the Support Team.
Getting Started
User Experience - Search and Discovery
- Supports keyword/tag based search of system contained content and processes
- Supports keyword/tag based search of user contributions/activity
- Supports search of other users
- Supports full text search
- Supports semantic search
- Supports exposure of data to enterprise search appliance
Managing Users
Job Profile
- Supports a comprehensive and standard job profile used across the application(s) that includes - a description, competencies, skills, experience required, the ideal candidate, development plans for the job, common career paths / steps of employees who have been in the job, etc.
- Enables managers and employees to view and print an employee's comprehensive talent profile, including resume, performance, and potential information
- Supports condensed and contextualized views of the talent profile anywhere the employee's name appears in the application
- Enables the assignment of more than one job to an employee, role, or talent pool
Security and Permissions
Permissions can be assigned by:
- Page, workspace, or domain
- User or group
- Configurable role
- System function
Manager Team View
Using Audiences
Audience Management
- Allows creation of audiences for individual courses, mapping curricula, catalogs, facilitated sessions, portal pages, and skills and assessment forms
- Create reusable audience templates defined by person attributes, prior course completions, quiz and survey answers, and xAPI statements
- Create new audience templates as a combination of other templates
- Include or exclude specific individuals from audiences and audience templates
- Test mode makes it easy to count, view, and export audience membership and to determine why a specific individual is or is not part of an audience
- Define audience criteria with sophisticated logic, including ANY/ALL rules for multiple criteria and comparison operators, such as is not, starts with, contains, and more
- Allows setting due dates for required training as static dates, a certain number of days after inclusion in an audience, a certain number of days after a selected date field (e.g., hire date), and a certain number of days after completing a prerequisite
Managing Learning Resources
Course and Resource Management
- Enables efficient workflows and provides templates for creating, editing, and updating Instructor-Led (ILT) courses and class sessions
- Supports copying data from a current course to a new course when creating a course
- Enables learning content to be assigned to multiple categories/subjects
- Supports creating and assigning learning content to multiple groups or audiences
- Supports managing instructor availability and assigning instructor(s) to a course, class, or location
- Supports a location hierarchy based on client's organization structure (including region, country, state/province, city, building, classroom, etc.)
- Supports classroom management (creating classrooms, assigning locations, and assigning resources)
- Supports worldwide time zones when scheduling classes and enables users to select time zones
- Enables the management of prerequisite(s) courses (required, recommended, due dates, enforcement processes, administrator override, approve/deny waiver requests, etc.) that is linked to enrollment into the learning activity
- Enables courses to be defined as required/mandatory or optional
- Supports the ability to assign and edit pre- and post- work to a course or class
- Supports scheduling classes over discontinuous days (e.g., one day per month for three months)
- Enables the uploading of documents available to learners before or after course registration (e.g., instructor, learner, and reference materials)
- Supports resource management (e.g., books, instructors, flip charts, projectors, etc.) including availability, utilization, costs, and conflict identification for course and class sessions
- Enables course equivalencies (i.e., new course is equivalent to the old course)
- Supports complex waitlist rules (e.g., set the time-frame to register; set the rules for who gets offered a position)
- Supports waitlist management and allows automatic or administrator override capabilities and cancellations
- Supports first-come-first-served waitlisting
- Provides the ability to managers to grant pre-approval should a waitlist position open
- Allows email notifications regarding all steps of the waitlist process (emails can be configured and include custom text)
- Enables managing class/session capacity (minimum and maximum enrollments)
- Supports time-based completion requirement periods and notifications
- Supports expiring learning activities and maintaining historical data
- Enables expired courses to no longer appear in curricula, certifications, or learning plans
- Supports management of virtual classroom courses and classes (e.g., WebEx, Adobe Connect, Zoom, Microsoft Teams, etc.)
- Automatically updates rosters based on virtual classroom attendance
- Enables multiple keywords to be assigned to courses and learning content
- Supports the customization and printing of class roster sign-in sheets
Content Management
- Supports system-wide metadata / taxonomy
- Supports version control of managed content
- Supports embedding / linking to external content
- Supports batch import and export via the web interface
- Supports web embedded MS Office file formats
- Supports export of MS Office file formats
- Supports images
- Supports rich media (Direct video, audio, Adobe Flash content)
- Supports electronic signatures and custom compliance
- Support for administrators to easily upload eLearning content developed with common, standards-based authoring tools (e.g., Captivate, Camtasia, Articulate, Lectora, Toolbook)
- Supports efficient course creation workflows for uploaded eLearning content (e.g., assign subjects, curricula, audiences, prerequisites, competencies, completion dates, expiration dates)
- Enables printing of course certificate upon completion
- Supports adding external training, CEUs, certifications, and informal internal training (i.e., seminars, on-the-job training)
- Enables online access to supporting resources (i.e., instructor material, job aids)
- Supports tracking and/or comments for changing employee enrollment status
- Supports deep linking to course content via email
- Supports launching eLearning content directly from an email
- Enables printing of selected content from the eLearning course
- Enables launching virtual events from the LMS
- Supports tracking of non-SCORM/AICC content as learning activities (e.g., Expert Q&A, podcasts, blogs, documents, wikis)
- Supports user-generated ranking and rating of learning content (e.g., courses, wikis, podcasts, blogs)
- Enables social networking elements to be included and tracked in curricula, certifications, or pre/post work
- Supports integration of chat functionality to associate with learning event(s) and archive
- Supports content versioning - manage disparate workflow rules by version; choose who gets the new version (or not)
- Has the ability to manage metadata related to course content (anything in the catalog)
- Has the ability to manage materials as a learning object
Surveys and Assessments
- Provides for the creation of a survey question bank
- Provides for the creation of a test/assessment question bank
- Supports integration of third party surveys and assessments
- Enables importing of test questions either from a local or shared drive, or from a third party vendor directly into a question bank
- Enables creation of multiple assessment question formats (e.g., true/false, multiple-choice, fill-in-the-blank, etc.) within a test engine
- Enables unique course evaluations (i.e., Levels 1, 2, 3) sent at predefined intervals (e.g., upon completion, 30, 60, 90 days, etc.) to multiple users (e.g., user, manager, instructor)
- Supports generating customized surveys and tests from question banks and set specifications by survey/test (e.g., how many times a test can be taken, timed tests, save and return, the duration for retaking the test if failed)
- Supports copying and editing existing surveys/assessments when adding a new survey/assessment
- Enables question randomization, including distractors, core questions that remain on the test
- Supports making tests or surveys required to complete a course
- Supports linking tests and surveys to all learning activities (e.g., curricula, certifications, course, session, blogs, wikis, virtual classrooms)
- Enables linking tests and quizzes to learning activities either as pre-work, post-work, prerequisites, or embedded within a curriculum or certification
- Supports the ability to show/hide test instructions, summary, details, and feedback
- Allows multiple users to edit and update assessments/surveys and questions based on a user's role
- Supports sending a post-course evaluation to a sampling of the course participants
- Enables testing for mastery of a subject (i.e., if score is less than a set percentage, refer user back to content not mastered and randomly generate a new test from the question bank as many times as necessary until the user scores that set score)
- Has the ability to enforce question distribution (from pool) across categories
- Has the ability to weight test sections
- Supports integration of test scores generated through virtual classroom events
eCommerce
Onboarding
Virtual Classrooms
SCORM / AICC
Video / Audio
Integrated Content
Global System Support and Infrastructure
Language Support
Application - Communications and Notifications
Maintaining Course Catalogs
Catalogs
- Supports unlimited catalog hierarchy levels
- Enables categories to be assigned to the course catalog structure
- Supports catalog availability based on a learner's organizational designation (e.g., job family, role, talent pool, group/audience, position, department, domain, etc.)
- Enables automatic adjustment of catalog content based on learner's organizational changes (e.g., group, talent pool, position, organization, etc.)
- Enables assigning catalog content based on predefined groups or audiences
- Supports customized catalog structures based on learning approach (e.g., competencies, course, topic, skills, organizations, etc.)
- Enables viewing of a curriculum or learning plan by content type
Using Curricula
Curricula, Learning Plans, SPOCs, and Certificate Management
- Enables grouping of learning activities (including curricula) in a curriculum, certificate, or learning plan
- Supports adding social networking components to a curriculum or certificate
- Enables system prior notification of certificate renewal date (e.g., 90, 60, 30 days prior)
- Supports the presentation of learning plan grouped by certificate, with compliance status for each certificate
- Supports sequencing and grouping curriculum/certificate activities based on completion requirements (e.g., sections, completion timeline)
- Supports non-sequenced curricula/certificates
- Supports setting completion times and requirements for curricula, certificates, and learning plans
- Supports elective learning activities in a certificate, including "X of Y" requirements (e.g., the learner must complete any 2 of 5 learning activities to complete the certificate)
- Supports SPOC learning format (Small Private Online Course)
- Provides the ability to set absolute or relative due dates for curricula
- Provides the ability to manage both required and elective training within a curriculum
- Provides the ability to support one-time certifications
- Provides the ability to support complex, renewal-based certifications
- Provides the ability to match terminology and workflows for different licenses, certifications, designations, CEU, etc.
- Provides the ability to support non-linear renewal processes
- Provides the ability to support grace periods
- Provides the ability to manage training credits by role or organizational unit
Managing Enrollment and Credit
Enrollment and Registration Administration
- Enables a simple and advanced search function
- Supports multiple keyword search
- Supports prescriptive enrollment
- Supports enrollment by learner, manager, or administrator
- Enables view of all available courses by geography, location, region
- Enables display of users' required and recommended learning activities
- Supports batch enrollment/proxy enrollment processes to enroll multiple users into a single learning activity
- Has the ability to batch update rosters and transcripts
- Supports the ability for users to search catalog before logging into the system (pre-browsing)
- Enables multi-user registration approval process (e.g., manager, instructor, HR)
- Has the ability for administrators to override approval workflow requirements
- Enables a manager, instructor, or administrator to mark complete a learner from a class and add test scores and comments
- Enables an administrator to update a student's transcript data
- Enables a manager or administrator to assign or suggest users to courses and development paths
- Support the ability for a user to view all courses available within the catalog by location, competency requirements, learning path
- Enables automatically assigning content and learning plans based on user criteria (i.e., role, groups/audiences, position, competency assessment)
- Enables cancellation of registration by learner, manager, or administrator
- Supports chargeback for course costs
- Supports a cancellation penalty within a specific enrollment period
- Supports demand forecasting (ability to allow users to express interest in a session or event even if none are presently scheduled or those scheduled are full)
- Supports the ability to apply penalties for no-shows or late withdrawals
- Supports the use of tiered refund policies
- Enables notification and viewing of certification requirements expiring 30, 60, 90 days
- Supports the ability to launch elearning by one click
- Supports the ability to view and enroll on waitlists
- Enables the ability to view prescriptive learning requirements based on assessments
- Enables the user to access the individual development plan
- Enables the user to view complete transcripts (i.e., active and archived)
- Supports the ability to manage time zones
Managing Portal Pages
Conversations
Collaborations
Connections
Content
Moderation Tools
- Supports content / contribution approval workflows
- Supports user reporting of abuse
- Supports comprehensive system logs / audit trails
Integrated Communication Tools
System Data Tools
Badging
Platform Management Tools
User Management
Reporting
Learning Reports
- Supports multiple user access to learner transcripts, including test results (for managers, HR, etc.)
- Supports standard reporting options for common learning data requirements (e.g., completions, curricula, activity type, status, hours)
- Enables managers to view learning data for all direct reports and downstream employees
- Enables reporting on all learning activities (i.e., ILT, eLearning, external, certifications) and talent data based on organizational hierarchy, talent pools, roles, career paths, etc.
- Enables calculations of learning data (e.g., percentage, count)
- Provides the ability to update employees' talent profile with transcript data
- Enables reporting of all test and survey questions and answers
- Enables question item analysis of tests and surveys
- Enables reporting by curriculum, certification, course, and objective
- Supports reporting on course waitlist demand
- Supports reporting that links learning activity to the employee and organizational performance
- Supports the ability to enforce question distribution (from the pool) across categories
- Has the ability to weight test sections
- Supports reporting of curricula completion percentages
- Supports reporting of certifications, license, and CEU credits
- Supports reporting tuition reimbursement data to HR
- Supports reporting of learning costs by resource utilization (e.g., instructor costs, room, materials, course)
General Reporting Features
Ad Hoc Reporting
Standard Reports Included "Out of the Box"
- Skills Assessment Detail Report - Shows the assessment questions and their responses
- Skill Gap Analysis Detail Report - This report gives comparison details of an employee's skill level with the required skill level
- Skills Gap Analysis Summary Report - This report gives a comparison of employee's skill level with the required skill level by competency
- Skills Gap Analysis Summary Report - By Competency Level - This report gives a comparison of employee's skill level with the required skill level by competency level
- Performance Plan - My Performance Plan report
- Goal Summary - Goal Summary report
- Past Due Talent Profile - Past Due Talent Profile report
- Past Due Performance - Past Due Performance report
- Talent Profile Report - Talent Profile report
- Enrollment Status Report - Shows course completion status for courses, business units, curricula, or individuals
- Account Transactions Report - Shows costs to a specific participant of sets of participants (e.g., total training cost to a business segment)
- Enrollment Status Summary Report - Shows course completion totals for courses, curricula, or business units
- Certificate Report - Lists course status for certificates
- Evaluation Status Report - Shows evaluation status (what is completed and what is outstanding)
- Course Expiration Forecasting Report - Lists all employees who are within 120 days of a course completion expiring or completion has expired. Only courses that have a set expiration period will be listed, and results will be limited by security role(s).
- Evaluation Details Report - Shows Level 1 Course evaluation details (Questions/Answers)
- Level 3 On the Job Results Report - Shows Level 3 Course evaluation details (Questions/Answers)
- Level 1 Participant Feedback Report - Shows participants' Level 1 feedback comments
- Level 3 Participant Feedback Report - Shows participants' Level 3 feedback comments
- Training Hours Report - Shows training hours for activities within the LMS
- Required Course Status Report - Lists course status for selected courses, companies, or employees. Results will be limited by your security.
- Security List - Shows list of people and roles for the system
- Learning Plan Report - Shows items that appear on an individual's learning plan
- Evaluation Metric Report - Shows assessment status totals for the LMS by business unit - Standard
- Login Metric Report - This is LearnShare's standard report; it shows numbers of logins and users for the LMS by business unit.
- Pending Approval Report - Shows items pending manager approval (registration complete, but the cost has not been authorized) and total cost outstanding
- Taxable Training Report - Shows training costs for state tax purposes - Standard
- Level 1 Feedback Summary Report - Shows summary for Level 1 Course Evaluations
- Level 3 On the Job Summary Report - Shows summary for Level 3 Course Evaluations
- Class Session Cancelled - A list of classes that have been canceled
- Class Session Roster - A list of classes and the list of students attending that class. This is a new version of the Class Session Roster Report.
- Class Session Schedule - A list of classes
- 360 Summary Report - By Competency Level - Shows summary of 360 feedback results by competency level
- 360 Summary Report - By Question - Shows summary of 360 feedback results by question
- 360 Detail Report - Shows details of 360 feedback results
- Evaluation Details Report - With Participant - Shows Level 1 course evaluation details (questions/answers) including participant name
- Catalog of Resources Report - Lists the full catalog of resources available within the LMS
- Credential Details Report - Shows details about credentials held by all users
- Data Model Report - Provides details of the Data Model used in the Ad-Hoc Reporting tool
- Quiz/Test Questions Summary Report - Shows summary for all quiz/test questions and missed quiz/test questions
- Quiz/Test Questions Details Report - Shows details for all quiz/test questions and missed quiz/test questions
- Employee Demographic Report - Reports show the list of domain details for employees
- Domain Detail Report - Reports show the count of active/inactive employees in each domain defined for the company
- Class Interest Report - Shows participants interested in courses with no class sessions
- Create Diplomas Report - Create diplomas for selected courses or classes
- Create Name Tent Report - Creates name tents for selected classes
- Curricula Report - Lists the various curricula/competency maps in the system and shows which courses are mapped to which map
- Test Questions with Results Report - Lists participants, the questions they were given for a particular assessment, their responses, and results
- Configuration Audit Report - This report compares the configuration of a particular client to our reference site
Analytics
- Provides the ability to display the status of current goal achievement by the organization, department, team, and employee
- Supports the identification of organizational, team, and employee talent performance and competency gaps
- Supports the identification of high fit and high potential candidates to fill talent gaps
- Provides the ability to identify high potential and at-risk employees
- Enables secure view of data by role
- Enables ad-hoc reporting, analytics, and dashboard display of organizational talent data by talent pools, organization, departments, roles, jobs, etc.
- Enables publishing of analytic views (dashboards, scorecards, reports) to groups of users and individuals
- Provides relevant and embedded analytic views within process steps to support decision making and planning activities
- Provides the ability for custom report design, creation, and publishing
Decision Support
- Supports embedded and contextual performance support for user, manager, and administrator
- The system interface supports embedded analytics and dashboards
- The system interface supports dynamic functions including drag-and-drop, drill-downs, and data loads that do not require browser page refresh (e.g., AJAX)
- The system interface design makes frequent use of drill-downs, dashboards, side-by side comparisons, and snap-shot views to ensure that sufficient information is displayed without overwhelming the user
- The system interface design makes frequent use of visual workflow indicators, "wizards", and roll-overs to guide users quickly and efficiently to their desired functionality choice
- Where applicable, the system pre-populates user-specific defaults into the fields
Talent and Performance
Competency Maintenance
- Supports a custom skills and competency library and taxonomy
- Supports 3rd party competency library import / integration
- Enables modifications to 3rd party competency libraries in the system
- Enables custom competency model development (e.g., leadership, career paths, job families)
- Enables linking skills and competencies to any learning activity
- Supports behavioral anchors / attributes for each competency and competency model
- Has the ability to share anchors within a competency library
- Supports competency banks for shared competencies and behavioral anchors
- Enables editing of competencies and behavioral anchors when copying and reusing from a competency bank
- Supports multiple levels of competencies, or "building block" approach, for a single competency area, such as project management levels 1, 2, and 3
- Supports multiple proficiency scales
- Enables employees and managers to update competencies with multiple user approval capabilities
- Supports workflows and notifications that enable regular reviews and updates of competencies
- Supports workflows that enable managers to rate each competency for criticality to job performance
- Supports a competency hierarchy that includes job families, multiple roles, and job-specific competencies
- Enables competency models to be assigned to organizational units, job families, jobs, roles, and/or positions
Competency Assessment
Talent Integration
- Has the ability to assign skills and competencies to learning activities (e.g., courses, curricula, workshops, webinars, etc.)
- Supports linking competencies to predefined development activities, such as deployed through career paths
- Enables assignment of competencies to curricula paths within job functions, positions, roles, or families
- Enables competency data to support workforce planning processes and systems
- Enables competency assessment data to integrate with performance management workflows (appraisals, development plans, talent reviews, etc.)
- Enables competency assessment data to integrate with succession planning workflows
Competency Reporting
General
Application - Configurability
- Allows application functions to be organized into discrete modules that can be independently enabled or disabled
- Supports, within a given module, application function behaviors to be configured or adjusted through client-specific system settings
- Allows standard application functional behaviors and/or workflows to be customized for individual clients without affecting the core application or other clients
- Allows clients to add custom database fields to be used for the same purposes that native fields are used
- Allows the extension of core application functions using custom applications or plug-ins
- Provides a ready-to-use tool for creating custom forms (assessments, performance appraisals, competency assessments and user profiles)
- Standard UI/UX template options available "out of the box"
Interface
- The primary system interface uses a portal-style architecture in which all application functionality is deployed via movable and configurable objects
- All aspects of interface appearance are controlled via one or more customizable CSS files
- All aspects of interface appearance can be controlled via customizable templates or skins
- The eLearning course player environment is fully customizable
- The system includes a WYSIWYG content editor supporting changes to page copy without need for web programming
- Supports multiple, independent user domains and/or sub-domains within the same client deployment, each of which may have separate application and/or interface configurations
Interface can be configured by:
- Domain
- User/Group
- Business Rule
Data - Architecture
- Provides a published and documented client-accessible programming interface through which application functions can be addressed as one or more web services (custom data fields can be added to properties of users, WBT and ILT and subsequently included with standard or customized reports)
- Provides an authentication API, RESTful, and web services are also available
- Supports Microsoft SharePoint compliance 'web parts'
- Comes with a set of pre-built standards-compliant portal widgets for utilizing application functions in 3rd party portals
Data - Core Reporting and Analytics
- Clients have access to up-to-date documentation for the application's database model and schema
- Provides a built-in tool for exporting data from the system
- Reporting functions are based on separate hardware resources from the core application
Delivery Model
- An optional full system administration is available as an outsourced business process
- A full system configuration and site design / development is offered as a direct service
- Clients have 24/7 internet-based access to the application, which is hosted, supported, and maintained by LearnShare
- Multiple clients are tenants on the same hardware architecture
- A single instance of the application program with a centrally managed code-base supports many clients
- The application's architecture is comprised of multiple tiers to allow the set of deployed hardware resources to continuously vary based on load and client need
- Use of virtualization technologies allow the set of deployed hardware resources to continuously vary based on load and client need
Supported Content on Mobile Learning Platform
- Mobile app available for Android and Apple devices
- Narrated presentations
- Surveys, quizzes, and assessments
- Jobs aid and performance support
- News and alerts
- Checklist / To-Do Lists
- Audio podcast
- Video podcast
- Books and articles
- Microsoft Office Files
- AICC compliant eLearning courses
- SCORM 1 2 compliant eLearning courses
- SCORM 2004 compliant eLearning courses
- Live webcasts or virtual classroom events
- SMS
- Email
- Twitter or other micro-blogging / status update technology
- Mobile learning transcripts or history
- Access full LMS transcript or history
- Search a catalog of available content or activities
- See assigned mobile learning activities
- See mobile learning plans / bundled groups of content or activities
- See any LMS assigned activity or learning plan
- Rate or comment on learning content or activities
- Register for live events
- Submit live event evaluations
- Submit live event audience response
- Access LMS or talent management employee profile over the device
- Supports leveraging location-based services for learning or performance support
- Supports applying eCommerce functionality to mobile learning
- Specific pages can be set to be available or not available for use with mobile app
- Mobile learning platform can be integrated with another learning management system